Let’s face it: there are too many people out there who call themselves “contractors” but who aren’t true professionals. This makes it harder on homeowners, because you can’t simply trust everyone who says they can service your comfort system.
Truly professional contractors care about your home’s indoor environment system, because they care about your business … and they want your referrals. True professionals offer employee training, provide state of the art safety equipment, ask you questions about your lifestyle needs, and provide options for service, so you can make the right decision.
The Right Questions to Ask
Choosing the right contractor means asking the right questions.
Are your technicians NATE certified?
NATE certification is the industry’s standard for technician excellence. You should never accept anything less.
Do you offer continuing education to your employees?
This industry changes rapidly. Ask the contractor to describe their training program.
Can you provide local references?
Get the names of neighbors who have used the company’s services, and then follow up with them.
Do you offer a service agreement plan?
Well-maintained equipment runs more efficiently and lasts longer.
Are you properly licensed?
Unfortunately, every state, city, or county could have different contractor licensing rules. Licensing requires Liability and Workers Comp Insurance. Ask for proof!
Do you follow the industry standards?
Make sure your contractor knows what “Manual J” and “Quality Installation” are, just for a start.